Privacy Policy
Last Updated: April 12, 2026
This Privacy Policy explains how Custom Boxes collects, uses, and protects information submitted through this website, including quote requests, support inquiries, and general business communications.
1. Information We Collect
We may collect information you voluntarily provide, including your name, company name, email address, phone number, shipping location, packaging specifications, artwork details, and any other information included in a quote request or support inquiry.
We may also collect limited technical data such as browser type, approximate device information, referring pages, and website usage data to maintain site performance and improve the customer experience.
2. How We Use Information
We use submitted information to:
- Prepare packaging quotes and follow up on quote requests.
- Respond to inquiries about box styles, materials, printing, finishes, and production timing.
- Coordinate sampling, proofing, order planning, and customer support.
- Improve website performance, content, and service quality.
3. Cookies and Analytics
This website may use cookies or similar technologies to remember preferences, understand site usage, and help maintain performance. You can control cookies through your browser settings, although doing so may affect some site functionality.
4. Sharing of Information
We do not sell personal information. We may share limited information with service providers who support website hosting, communications, analytics, payment processing, shipping coordination, or production fulfillment when that sharing is necessary to operate the business or respond to your request.
5. Data Security
We use reasonable administrative, technical, and organizational measures to protect submitted information. However, no website or data transmission method can be guaranteed completely secure.
6. Data Retention
We retain information for as long as needed to respond to inquiries, provide quotes, support customer relationships, comply with legal obligations, and maintain basic business records.
7. Your Choices
You may contact us to request updates or removal of personal information we hold, subject to legal, record keeping, and operational requirements.
8. Contact Us
Questions about this Privacy Policy can be sent to sales@boxes-custom.com or through our Contact Us page.