Terms of Service

These Terms of Service govern your use of the Custom Boxes website and your submission of quote requests, artwork, specifications, and other project information through the site.

1. Website Use

You may use this website to learn about our packaging services, request quotes, and communicate with our team. You agree not to misuse the website, interfere with its operation, or submit unlawful, misleading, or infringing content.

2. Quotes and Estimates

Quotes, timelines, and pricing shown or communicated by Custom Boxes are estimates unless and until confirmed in a final order approval. Pricing may change if project scope, dimensions, materials, artwork, quantities, shipping requirements, or production specifications change.

3. Artwork and Customer Materials

You are responsible for ensuring that any artwork, logos, text, and submitted files are accurate and that you have the right to use them. Custom Boxes is not responsible for errors approved by the customer in final proofs or for claims arising from materials supplied by the customer without proper rights or permissions.

4. Production and Delivery

Production and shipping timelines are estimates and may be affected by proof approvals, material availability, carrier delays, weather events, customs, or other factors outside our control. Customers should review all order details carefully before approving production.

5. Returns and Order Issues

Any concerns regarding defects, shipping damage, shortages, or order discrepancies should be reported promptly after delivery so our team can review the matter and determine the appropriate resolution.

6. Website Content Disclaimer

Website content is provided for general informational purposes. While we aim to keep information accurate and useful, Custom Boxes does not guarantee that all content, examples, or specifications on the website are complete, current, or suitable for every packaging application.

7. Changes to These Terms

We may update these Terms of Service from time to time by posting a revised version on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

8. Contact Information

Questions about these Terms of Service can be sent to sales@boxes-custom.com or through our Contact Us page.