Support Guides

Before you order

Work out what you actually need before asking for a price.

• All custom box types 31 formats grouped by the job the box has to do
• Rigid vs folding carton vs corrugated Pick the right construction first time
• Corrugated flute types explained E, B, C, BC — thickness, print and crush resistance
• Minimum order quantities Why minimums exist and where the price tiers step
• Right-sizing and dimensional weight How box size drives your shipping bill

Design and artwork

Getting a file to press without a reprint.

• Artwork guide File specs, bleed, safe zones and the pre-flight checklist
• How to read a dieline Line types, grain direction, glue tabs, barcodes
• Dieline templates Free layered template for your exact box
• Online box designer Build a full specification step by step
• Printing methods compared Digital, flexo and offset — where the crossovers sit

Ordering and payment

How an order actually runs, from request to invoice.

• Sample pack Board, print and finish samples before you commit
• Payment terms Nothing is charged online — how and when you pay
• Shipping and delivery Lead times, carriers and free delivery terms
• Returns and refunds 30-day defect guarantee and what is covered
• Terms and conditions The terms governing quotes and orders

Compliance and sustainability

The rules that apply to packaging in our 24 markets.

• Environment Recyclability, FSC, recycled content and honest claims
• PFAS-free food packaging 24 countries food-contact rules
• Modern slavery statement Our supply chain commitments
• Privacy policy How we handle your data

Latest packaging guides

In-depth articles from our structural, prepress and production teams.

• Rigid vs Folding Carton vs Corrugated Boxes Three board families, three different jobs. Comparing cost, strength, print quality, freight and lead time so you pick the right construction first time.
• Custom Box Minimum Order Quantities Explained Why packaging minimums exist, where the price tiers actually step, and how to get branded boxes at 50 to 100 units without paying prototype prices.
• PFAS-Free Food Packaging Rules by Market PFAS grease-proofing is being restricted across every market we serve. What the rules cover, what the alternatives do, and how to specify compliant packaging.
• Right-Sizing Packaging and Dimensional Weight Charges Carriers charge for space, not just weight. How dimensional weight is calculated in all 24 markets we serve, and what a right-sized box actually saves.
• How to Read a Dieline and Supply Print-Ready Artwork Bleed, safe zones, glue-tab knockouts, grain direction and barcode quiet zones — the artwork details that cause reprints, and how to get each one right.
• Digital vs Flexo vs Offset: Box Printing Cost by Volume Plate costs and click charges decide which box printing process is cheapest for your run. Here is where the crossover points actually sit.

Browse all packaging guides →